IMPORTANT NOTICE TO TECHRIFIC CUSTOMERS
TCF Global Ltd, trading as Techrific, has admitted that it is has contravened the Australian Consumer Law in the way that it described its products and responded to requests for refunds.
You may have been
• misled into purchasing a refurbished product from us believing it to be new; or
• incorrectly told that you had no right under the Australian Consumer Law to a refund from us when your product developed a major failure; or
• given only a partial refund of the price that you paid for a faulty product when in fact you were entitled to a full refund
We are currently contacting by email certain customers who have been affected by our conduct.
If you believe you have been affected and have not received an email from us, please contact us at email@example.com
For more information about this undertaking, please see the information provided below.
TCF Global Ltd (TCF Global), trading as Techrific, has voluntarily provided a court-enforceable undertaking under section 87B of the Competition and Consumer Act 2010 to the Australian Competition and Consumer Commission (ACCC) in which it has admitted that it has contravened certain sections of the Australian Consumer Law.
TCF Global has provided the undertaking to address the ACCC’s concerns that prior to 12th December 2017, TCF Global had engaged in misleading or deceptive conduct and made false or misleading representations to consumers by falsely representing that:
a) certain products advertised for sale by TCF Global were new when in fact they were refurbished, by failing to prominently disclose the condition of those products;
b) TCF Global was not bound by the Australian Consumer Law because it is an entity incorporated in Hong Kong;
c) TCF Global’s limited warranty excluded any right to a refund in respect of a product which had developed a major failure; and
d) consumers were only entitled to a partial refund for a product that had developed a major failure based on the current ‘market value’ of that product as determined by TCF Global.
TCF Global acknowledges that it has contravened sections 18, 29(1)(a), 29(1)(c) and 29(1)(m) of the Australian Consumer Law.
TCF Global has undertaken not to engage in this type of conduct in the future and will provide redress for affected consumers through a Consumer Redress Program. TCF Global will be contacting affected consumers by email. If you do not receive such an email and you believe that you have been affected by the conduct described in this notice, please contact TCF Global at firstname.lastname@example.org